Return and Exchange Policy
Return Policy
At PAM Threads, we strive to ensure your satisfaction with every purchase. If you need to return an item, please review the following guidelines:
- Return Window: Returns are allowed within 15 days from the date of delivery.
- Sale Items: Please note that no returns or exchanges are acceptable for products purchased on sale.
- Condition of Items: To be eligible for a return, your item must be unworn, unwashed, undamaged, and in the original packaging as received.
- Pickup Confirmation: Do not hand over the product to the pick-up executive without the pickup slip
Exchange Policy
We understand that sometimes an exchange is necessary. Here’s how you can exchange your item:
- Exchange Window: We will accept one-time exchanges within 14 days from the order delivery date.
- Availability: Sizes for exchange are subject to availability.
- Exchange Process: To initiate an exchange, please email us your request within the return time frame. Allow 3-4 business days for us to process your exchange request.
How to Process a Return or Exchange
- Contact Us: Email our customer support team with your order details and reason for the return or exchange.
- Wait for Confirmation: You will receive a confirmation email or SMS with further instructions.
- Prepare the Item: Ensure that the item is unworn, unwashed, undamaged, and in its original packaging.
- Hand Over: Do not hand over the product to the pick-up executive without the pickup slip.
We appreciate your understanding and cooperation in following these guidelines to ensure a smooth return or exchange process. Thank you for shopping with PAM Threads!